Loughborough University
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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/6456

Title: Changing the support model for students’ hardware
Authors: Thomas, Carys
Kirkwood, Rob
Norris, T. Bruce
Keywords: Student experience
Student hardware
IT support
Issue Date: 2010
Citation: THOMAS, C., KIRKWOOD, R. and NORRIS, T.B., 2010. Changing the support model for students’ hardware. EUNIS International Congress, 23-25 June 2010, Warsaw, Poland.
Abstract: In September 2009 Loughborough University launched a PC Clinic service supporting students' own computer hardware. Employing University students for a small number of hours each week to fit around their study commitments, and working in partnership with a local company co-located within the department, the PC Clinic provides initial diagnosis, and either a fix or referral to the hardware support partner which provides a chargeable repair service. The paper will describe the background to the service introduction, practicalities of setting up the PC Clinic, and lessons learnt.
Description: This is a conference paper, presented at EUNIS 2010: http://www.eunis.pl/
Version: Not specified
URI: https://dspace.lboro.ac.uk/2134/6456
Appears in Collections:Conference Papers (IT Services)

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