This research investigated the library end-users' perceptions of their training
needs in relation to using the electronic information resources in selected
public universities in Malaysia. It also investigated the training methods
preferred by end-users in learning how to use electronic information resources.
The subjects of the study were university students and academic staff from
three selected public universities in Malaysia. They comprised 433 students
and 223 academic staff.
This study employed both quantitative and qualitative methods. The main data
was gathered through self-administered questionnaires, while the
supplementary data was gathered through face-to-face semi-structured
interviews. Opinions from the librarians responsible for end-user training at the
three university libraries were also sought through face-to-face semi-structured
Comparisons were made between the two groups of end-users, namely,
students and academic staff in areas related to the problems of the study.
Appropriate non-parametric statistical techniques such as cross-tabulation, chisquare
test, Mann-Whitney U test and Spearman correlation test were applied
in analysing the data measured at both nominal and ordinal scales.
Among the major findings were: (1) a statistically significant differences were
found between students and academic staff in terms of knowledge and ability in
using electronic information resources. Many academic staff were more
knowledgable and able to use electronic information resources than students.
However, concerning knowledge in using certain IT facilities, many more
students than academic staff knew how to use them; and (2) both students and
academic staff preferred one-to-one training methods as their first choice. With regard to the second choice of training method, students preferred computerassisted
instruction (CAI), while academic staff preferred library workshops
with hands-on training. Recommendations based on the research findings were
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.