Checkland's soft systems methodology is adapted to investigate
and suggest improvements to personnel management in Kuwait
libraries. An initial study investigating relevant elements
of personnel management in Kuwait, such as motivation,
communication, etc., was conducted primarily by interviewing.
A model was constructed on this basis to deduce relevant
important issues, such as library services and motivation of
library staff. These issues were further investigated in a
second survey again primarily by interviewing. Because of the
Gulf War, a third interview survey then took place to update
data and to identify important changes regarding library
Four activity-based models were then constructed to determine
factors relating to the improvement of personnel management in
Kuwait libraries and as guides for data analysis, as follows: a system of increasing the supply of competent
information workers; a system to enhance communication inside and outside the
library; a system which meets users' needs and encourages the use
of the library; a system to enhance staff motivation.
The conclusion examines possible solutions regarding personnel
management problems in Kuwait libraries. In addition, the
value of Checkland's soft systems methodology for this kind of
analysis is examined.
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.