PALERMO, O.A. ... et al, 2009. Implications of new public management and modernization on control: the case of an English regional probation service. International Journal of Public Sector Management, 23 (6), pp. 535-548.
Purpose – The purpose of this paper is to explore the implications of new public management and
modernization reform policies on control in the probation service.
Design/methodology/approach – The paper takes interpretivist, qualitative approach. It is based
on ethnographic data, collected over a one-year period in an English regional probation service. In the
course of the fieldwork, 45 employees were interviewed. Data were also collected through participant
observation and analysis of formal documents.
Findings – The paper suggests that new public management and modernization reform policies are
interpreted by organizational actors as control mechanisms per se.
Originality/value – Findings can be relevant for understanding the “control” side of the reform
policies in the public sector. To date those policies have been mainly considered as driven by change
rather than by control.