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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/7577

Title: Staff perceptions of service quality in Egyptian commercial banks: an internal and external perspective
Authors: Elanain, Hossam Eldin Mahmoud Abou
Keywords: Internal marketing
Service quality
Customer service
Service marketing
Employee attitudes
Service encounter
Service climate
Customer-Contact Service Employees Model
Issue Date: 2003
Publisher: © Hossam Abou Elanain
Description: A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.
URI: https://dspace.lboro.ac.uk/2134/7577
Appears in Collections:PhD Theses (Business School)

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