Thesis-2004-Othman.pdf (150.6 MB)
Value and risk management for dynamic brief development in construction
thesis
posted on 2010-12-09, 12:10 authored by Ayman A.E OthmanClient satisfaction was identified as one of the most significant challenges
facing today's construction industry. It was considered as a key measure for
construction projects success. This perspective stemmed from the pivotal
role played by clients as the core of the construction process and the driving force for
improvement, hence, necessitated the importance to achieve their satisfaction and get
their requirements accomplished. Clients are most likely to be satisfied when two
requirements have been fulfilled. Firstly, by translating their requirements into a
design that specifies technical characteristics, functional performance criteria and
quality standards. Secondly, by completing the project on time, as specified and in the
most cost effective manner to produce a product that matches or exceeds their
expectations.
Because of its vital role in eliciting and communicating client's requirements to the
design and construction teams, the briefing process represents a cornerstone for
achieving client satisfaction. In addition, effective client briefing is crucial to the
attainment of client objectives with respect to time, cost and quality, where inadequate
briefing is considered as a key source of client dissatisfaction and the reason why
buildings have been wasteful of resources or defective in use. For this reason, the
briefing process has to be flexible, well organised, and responsive to the client
requirements.
During the course of this research, formal observations, literature review, analysis of
36 case studies, documentary data and unstructured interviews with projects' architects
undertaken by the author showed that very few buildings finished on time or at the
right cost and clients often criticise the fact that the finished buildings were not what
they expected. In addition, the construction industry was blamed of providing
products that do not achieve clients' requirements and meet their expectations.
Furthermore, it was articulated that clients' organisations used change orders to
achieve their emerging requirements and adapt to the influence of the internal and
external brief development drivers. This is attributed to the limitations of the current
bri efing theories, which confine the development of the project brief to a certain stage. Permitting brief development throughout the project life cycle without establishing the
procedures that control its development leaves the project brief uncontrolled and
Jeopardise the achievement of clients satisfaction. This necessitated the need to
develop a system that is capable to manage brief development for the benefit of the
client. Since brief development either add values or risks to the project or could add
both, the well-established methodologies of value management and risk management
were the most appropriate tools to manage dynamic brief development, Because of the
obvious benefits of their integration since better value could not be achieved unless
associatedr isks have been managed,b oth methodologiesw ere integrated to formulate
the Value and Risk Management Protocol (VRMP). The developed protocol is an
innovative decision making too] designed to enable clients' organisations and
construction professionals adopt the proper decision to develop and manage brief
development. It consisted of four steps: identifying problem, structuring objectives,
scrutinising alternative solutions, and adopting development decision. Due to the time
consumption experienced during the application of the protocol on a real case study
and the need to manage large amount of information used, it was essential to utilise the
benefit of information management and information technology to overcome these
limitations. The VRMP was encapsulatedin a computer-baseda pplication called the
Brief Development Manager (BDManager) prototype software. The produced
prototype acts as a too] to expedite the implementation of the structured steps of the
VRMP in a computer based environment and facilitated collecting, verifying,
organising, storing, retrieving, sharing and updating live project information database.
In addition, it facilitated inquiring, viewing and printing reports of projects
information. The BDManager prototype software was applied on real case studies and
evaluated by its users. Evaluation results are encouraging and end users recommended
the use and adoption of the produced software as an- innovative IT tool for managing
dynamic brief development in construction.
History
School
- Architecture, Building and Civil Engineering
Publisher
© Ayman Ahmed Ezzat OthmanPublication date
2004Notes
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.EThOS Persistent ID
uk.bl.ethos.413539Language
- en