Organisations are often faced with many challenges when they attempt to
implement an entire workforce to a technologically advanced and complex platform that
will alter the skill-set requirements for performance. Training can be ä very effective
intervention strategy to implement this organisational change. However, theorists have
proposed that training can also enhance organisational effectiveness, and it is believed
that individual outcomes from training that emerge upward to achieve organisational
objectives vertical transfer would strengthen the link between training effectiveness and
organisational effectiveness. Using these theories as a foundation, this case study
examined the effectiveness of an organisation's training to achieve performance
objectives. Expansion from these theories was possible as this case study presented the
multiple influences involved during successive interdependent team training to support
the performance of safety-critical operations for a new working platform.
In achieving interdependent team vertical transfer in emergency management
during this training, results have revealed that training must first focus on individual level
skill proficiency and collective enabling process skills horizontal transfer as they are a
critical antecedent to ensure cohesion in interdependent team performance. Findings have
further identified that the training content and methods must both support and determine
the achievement of individual required skills. While simulation training that reflected the
working platform benefits both learning and performance. Conclusions can also be drawn
from this exploratory case study that the efforts by individuals upward through to teams
and across teams has enhanced training performance outcomes.
This empirical case study has shown that a multitude of factors and cumulative
events that occurred prior to training and during training influenced the effectiveness of
team training from multiple levels. Thus, this case study has been able to verify and
expand current postulated models to provide foundation support for the design and
delivery of interdependent training.
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.