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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/8078

Title: Improving reuse of in-service information capture and feedback
Authors: Goh, Yee M.
McMahon, Chris
Keywords: Service feedback
Information reuse
Learning from experience
Product-service system
Issue Date: 2009
Publisher: © Emerald
Citation: GOH, Y.M. and McMAHON, C., 2009. Improving reuse of in-service information capture and feedback. Journal of Manufacturing Technology Management, 20 (5), pp. 626-639.
Abstract: The adoption of the PSS business model means that the designing company has greater scope and motivation to learn from experience of its products in use to improve their core design and engineering capabilities. Continuous improvement, however, depends crucially upon the implementation of effective Knowledge and Information Management (KIM) systems within a dynamic learning environment that impinge on diverse communities throughout the product lifecycle. This paper consolidates literature reviews and presents our empirical observations relating to the current KIM systems and practices within large aerospace and manufacturing companies. In particular, we discuss issues and experiences from a case study to enhance reuse of in-service feedback conducted with an aerospace company. The case study involves the organisation of inservice records to expedite retrieval and knowledge discovery.
Version: Accepted for publication
DOI: 10.1108/17410380910961028
URI: https://dspace.lboro.ac.uk/2134/8078
Publisher Link: http://dx.doi.org/10.1108/17410380910961028
ISSN: 1741-038X
Appears in Collections:Published Articles (Mechanical, Electrical and Manufacturing Engineering)

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