Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/8082

Title: Customers’ experiences of contact with the Pension, Disability and Carers Service
Authors: Whitfield, Grahame
Waring, Amanda
Goode, Jackie
Phung, Viet-Hai
Hill, Katherine
Issue Date: 2011
Publisher: Department for Work and Pensions (© Crown copyright)
Citation: WHITFIELD, G. ... et al, 2011. Customers’ experiences of contact with the Pension, Disability and Carers Service. Research report / Department for Work and Pensions; no. 722. London: Department for Work and Pensions.
Series/Report no.: Research report (Great Britain. Dept. for Work and Pensions);722
Abstract: This research was conducted over a six month period with customers of the Pension, Disability and Carers Service (PDCS) in a context of government initiatives to increase levels of support to low income pensioners. This study aimed to provide PDCS with detailed insights into what kinds of ‘trigger’ events encourage pensioners to make contact with PDCS; whether and how they are facilitated in doing so by others with whom they are in touch; what channels of communication they use; how they experience their contact with the service; and what PDCS might do to enhance the effectiveness of their service delivery. The findings from this research are likely also to be relevant to other government departments and organisations with responsibility for delivering services to older people.
Description: A report of research carried out by Centre for Research in Social Policy (CRSP) on behalf of the Department for Work and Pensions. This report contains public sector information licensed under the Open Government Licence v1.0: http://www.nationalarchives.gov.uk/doc/open-government-licence/
Version: Published
URI: https://dspace.lboro.ac.uk/2134/8082
Publisher Link: http://research.dwp.gov.uk/asd/asd5/rports2011-2012/rrep722.pdf
ISBN: 9781847129192
Appears in Collections:Official Reports (CRSP)

Files associated with this item:

File Description SizeFormat
rrep722.pdf484.59 kBAdobe PDFView/Open


SFX Query

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.