WHITFIELD, G. ... et al, 2011. Customers’ experiences of contact with the Pension, Disability and Carers Service. Research report / Department for Work and Pensions; no. 722. London: Department for Work and Pensions.
Research report (Great Britain. Dept. for Work and Pensions);722
This research was conducted over a six month period with customers of the Pension, Disability and Carers Service (PDCS) in a context of government initiatives to increase levels of support to low income pensioners.
This study aimed to provide PDCS with detailed insights into what kinds of ‘trigger’ events encourage pensioners to make contact with PDCS; whether and how they are facilitated in doing so by others with whom they are in touch; what channels of communication they use; how they experience their contact with the service; and what PDCS might do to enhance the effectiveness of their service delivery.
The findings from this research are likely also to be relevant to other government departments and organisations with responsibility for delivering services to older people.
A report of research carried out by Centre for Research in Social Policy (CRSP) on behalf of
the Department for Work and Pensions. This report contains public sector information licensed under the Open Government Licence v1.0: http://www.nationalarchives.gov.uk/doc/open-government-licence/