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Title: An investigation of the factors affecting the successful treatment of organisational issues in systems development projects
Authors: Doherty, Neil
King, Malcolm
Keywords: Systems development
Systems failure
Organisational issues
Organisational change
IT professionals
United Kingdom
Issue Date: 2001
Publisher: Palgrave Macmillan (© Operational Research Society)
Citation: DOHERTY, N.F. and KING, M., 2001. An investigation of the factors affecting the successful treatment of organisational issues in systems development projects. European Journal of Information Systems, 10 (3), pp. 147–160.
Abstract: A review of the relevant literature confirms the importance of treating organisational issues in order to avoid information systems development failures. To investigate how such issues are treated in practice and the factors associated with their successful treatment, a large-scale survey was conducted. A questionnaire was mailed to senior IS executives and over 600 responses were received. A majority of the respondents (60%) perceived that organisational issues were more important than technical issues and a similar proportion reported treating these issues explicitly, although there was noticeable variation in the frequency with which specific types of issues were treated. However, only 50% felt that organisational issues were successfully dealt with in more than 30% of the projects for which they were responsible. This proportion seems to be independent of the type of organisation or the general development approach adopted, but the results also indicate that using an approach to treating organisational issues which is explicit, frequent and covers a wide range of specific issues is associated with higher levels of success. These results suggest that senior IT executives need to go further in ensuring that the treatment of organisational issues is given greater time, resource and level of priority.
Description: This is a post-peer-review, pre-copyedit version of an article published in the European Journal of Information Systems. The definitive publisher-authenticated version is available at: http://dx.doi.org/10.1057/palgrave.ejis.3000401
Version: Accepted for publication
DOI: 10.1057/palgrave.ejis.3000401
URI: https://dspace.lboro.ac.uk/2134/8186
Publisher Link: http://dx.doi.org/10.1057/palgrave.ejis.3000401
ISSN: 0960-085X
Appears in Collections:Published Articles (Design School)

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Organizational IssuesSuccessful Treatment [EJIS]Organisational Issues - success [EJIS, 2001, Repository].pdf144.58 kBAdobe PDFView/Open


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