DOHERTY, N.F., KING, M. and AL-MUSHAYT, O., 2003. The impact of inadequacies in the treatment of organizational issues on information systems development projects. Information and Management, 41 (1), pp. 49–62.
It has often been argued that systems’ failure may result from inadequacies in the treatment of organizational issues, but there
is little consensus on what is meant by the term inadequate treatment and how it influences systems’ success. To test several
theoretically plausible hypotheses, a questionnaire was mailed to senior information system (IS) executives and 344 valid
responses were received. The results of a statistical analysis indicate that higher levels of systems’ success are associated with
treating a wide range of organizational issues throughout the development process and ensuring that members of the user
community are actively involved.