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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/8229

Title: The uptake and application of workflow management systems in the UK financial services sector
Authors: Doherty, Neil
Perry, Ivor
Issue Date: 1999
Publisher: Palgrave Macmillan (© The Association for Information Technology Trust)
Citation: DOHERTY, N.F. and PERRY, I., 1999. The uptake and application of workflow management systems in the UK financial services sector. Journal of Information Technology, 14 (2), pp. 149-160.
Abstract: Workflow management systems (WFMSs) are an important new technology, which are likely to have a significant impact on the way in which clerical and administrative operations are organised and executed. This paper seeks to investigate how WFMSs are being exploited and utilised commercially by UK-based organisations operating in the financial services sector. In-depth interviews were conducted with fourteen project managers to explore the development, application and commercial implications of this powerful, yet flexible, technology. The results indicate that workflow technology has the potential to facilitate significant changes to the way in which an organisation conducts its business, through the automation of a wide range of document-intensive operations. Furthermore, when applied in a well-focussed manner it has the potential to realise significant increases in an organisation’s flexibility, and productivity, as well as delivering major improvements to the quality, speed and consistency of customer service.
Description: This is a post-peer-review, pre-copyedit version of an article published in the Journal of Information Technology [© The Association for Information Technology Trust]. The definitive publisher-authenticated version is available online at: http://dx.doi.org/10.1080/026839699344647
Version: Accepted for publication
DOI: 10.1080/026839699344647
URI: https://dspace.lboro.ac.uk/2134/8229
Publisher Link: http://dx.doi.org/10.1080/026839699344647
ISSN: 0268-3962
1466-4437
Appears in Collections:Published Articles (Business School)

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