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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/8345

Title: The cultural impact of workflow management systems in the financial services sector
Authors: Doherty, Neil
Perry, Ivor
Issue Date: 2001
Publisher: Routledge
Citation: DOHERTY, N.F. and PERRY, I., 2001. The cultural impact of workflow management systems in the financial services sector. Service Industries Journal, 21 (4), pp. 147-166.
Abstract: The implementation of information systems is increasingly resulting in significant changes to the host organisation’s culture. In particular, the workflow management system (WFMS) is one new technology that, because of its tendency to have a direct impact on the organisation and execution of work, has the potential to significantly modify an organisation’s culture. This qualitative research investigates the nature of the relationship between WFMS and organisational culture, in the UK financial services sector The research concludes that WFMS have the potential to modify culture in a positive way by improving the organisations customer orientation, flexibility and quality focus.
Description: This is an electronic version of an article that was accepted for publication in the Service Industries Journal [Taylor and Francis] and the definitive version is available at: http://dx.doi.org/10.1080/714005046
Version: Accepted for publication
DOI: 10.1080/714005046
URI: https://dspace.lboro.ac.uk/2134/8345
Publisher Link: http://dx.doi.org/10.1080/714005046
ISSN: 0264-2069
Appears in Collections:Published Articles (Business)

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