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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/8671

Title: A process model for developing integrated product-service offerings
Authors: Clayton, Richard J.
Backhouse, C.J.
Dani, Samir
Lovell, J.
Keywords: Product-service system (PSS)
Product-service development
Process model
Issue Date: 2011
Publisher: European Operations Managment Association (EurOMA)
Citation: CLAYTON, R. ... et al, 2011. A process model for developing integrated product: product service offerings. 18th EurOMA Conference, Cambridge, UK, 3rd-6th July.
Abstract: Manufacturers are increasingly seeing the benefits of adopting a servitization strategy, however, literature reports that they face challenges developing new product-service offerings. Although a number of approaches have been proposed, they fail to distinguish the characteristics of products and service, they are typically sequential and exhibit variations in the level of detail proposed. Overcoming these knowledge gaps, a new development process model is proposed, consisting of 19 distinct processes. The process model was tested and recommendations for improvements are reported.
Description: This is a conference paper.
Version: Published
URI: https://dspace.lboro.ac.uk/2134/8671
Publisher Link: http://www.euroma2011.org/
Appears in Collections:Conference Papers and Presentations (Mechanical, Electrical and Manufacturing Engineering)

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