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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/8954

Title: Estimating exclusion: a tool to help designers
Authors: Goodman-Deane, Joy
Waller, Sam D.
Williams, Elaine Yolande
Langdon, Pat M.
Clarkson, P. John
Keywords: Inclusive design
Design tools
Issue Date: 2011
Publisher: Royal College of Art
Citation: GOODMAN-DEANE, J. ... et al, 2011. Estimating exclusion: a tool to help designers. IN: Proceedings of Include 2011, Royal College of Art, 18-20 April 2011.
Abstract: An exclusion audit assesses how inclusive a product or service is. This is useful for comparing designs and identifying points for improvement. In an exclusion audit, the designer or usability expert identifies the demands a product places on the user‟s capabilities and enters these into an exclusion calculator. This software then estimates the proportion of the adult British population who would be excluded from using the product because their capabilities do not meet these demands. This paper describes research on improving the exclusion calculator based on a recent reanalysis of the calculator‟s underlying dataset. This enabled the capabilities to be broken down into more specific sub-categories or “demand types”. An experiment investigated the use of these demand types in the context of an exclusion audit. It found that participants could determine the demand type of an action consistently, in the majority of cases. This approach was adopted in a redesign of the calculator, described in this paper.
Description: This is a conference paper.
Version: Published
URI: https://dspace.lboro.ac.uk/2134/8954
Publisher Link: http://www.hhc.rca.ac.uk/3845/all/1/proceedings.aspx
ISBN: 9781907342295
Appears in Collections:Conference Papers and Presentations (Design School)

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