Induced_Complexity_in_PSS_Enterprises_(Submission_02)[1].pdf (886.91 kB)
Identification of induced complexity in product service system enterprises
journal contribution
posted on 2012-01-11, 10:16 authored by Michael HenshawMichael Henshaw, Maged Morcos, Carys Siemieniuch, Murray SinclairAt present, there is a trend toward developing a product service system business model for complex
products, and many traditional manufacturing organizations are transforming to product
service systems. In general, this will lead to greater dependency between certain organizations within
multiorganization enterprises which will, in turn, induce complexity. The role matrix technique has
been applied as a decision support tool for organizational transformation. This article shows its
usefulness in an enterprise context and, through a case study in particular, in the product service
system context. An analysis of a number of previous case studies has indicated how the role matrix
technique characterizes types of industry, and the focus case study of product service system transformation
in the transport sector is shown to include manufacturing and service structure, which leads
to considerable induced complexity. The article concludes by showing how the role matrix technique
is a useful decision support technique for managers engaged in enterprise transformation and, for
the specific case study considered, how complexity may be induced during the product service system
transformation.
History
School
- Mechanical, Electrical and Manufacturing Engineering
Citation
HENSHAW, M. ... et al., 2011. Identification of induced complexity in product service system enterprises. Journal of Enterprise Transformation, 1 (4), pp. 269-289.Publisher
Taylor & Francis © IIE and INCOSEVersion
- AM (Accepted Manuscript)
Publication date
2011Notes
The title of the version of this publication uploaded to the Institutional Repository is 'Identification and resolution of induced complexity in PSS enterprises'. The article was published as 'Identification of Induced Complexity in Product Service System Enterprises' in the Journal of Enterprise Transformation [© IIE and INCOSE (Taylor & Francis) and the definitive version is available at: http://dx.doi.org/10.1080/19488289.2011.622600ISSN
1948-8289;1948-8297Publisher version
Language
- en