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Title: Caring: building a 'psychological disposition' in pre-closing sequences in phone calls with a young adult with a learning disability
Authors: Patterson, Anne
Potter, Jonathan
Issue Date: 2009
Publisher: The British Psychological Society © John Wiley & Sons, Inc.
Citation: PATTERSON, A. and POTTER, J., 2009. Caring: building a 'psychological disposition' in pre-closing sequences in phone calls with a young adult with a learning disability. British Journal of Social Psychology, 48 (3), pp. 447 - 465.
Abstract: This article has a joint focus on the way both psychological dispositions and matters of potential disability figure in interaction. The study works with a collection of more than fifty telephone calls between a young adult with a learning disability staying in a residential placement and three other members of her family. It focuses on the closing sections of the telephone calls and in particular how pre-closing turns may be designed to display caring. This paper analyses three formats through which pre-closings are delivered; through the use of announcements, interrogatives and imperatives. In each case the pre-closing commonly includes an account which provides a warrant for the impending termination. Detailed comparative study of the closing sequences in a corpus of mundane phone calls which do not include a disabled member finds very few such accounts. It is suggested that participants draw on accounts in a way that manages the potentially interactionally troubling matter of closing the call and, more specifically, to build the speakers' affiliative, ‘caring’, stance to one another. The analysis is used to consider broader issues about psychology and interaction, family relations and disability.
Description: This article was published in the journal, British Journal of Social Psychology [© John Wiley & Sons, Inc.] and the definitive version is available at: http://dx.doi.org/10.1348/014466608X369467
Version: Accepted for publication
DOI: 10.1348/014466608X369467
URI: https://dspace.lboro.ac.uk/2134/9360
Publisher Link: http://dx.doi.org/10.1348/014466608X369467
ISSN: 0144-6665
Appears in Collections:Published Articles (Communication, Media, Social and Policy Studies)

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