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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/9384

Title: Relational messages in product design
Authors: Lo, Kathy Pui Ying
Keywords: Relational message
Product design
Service design
Product experience
Relational value
Issue Date: 2011
Publisher: © ACM
Citation: LO, K.P.Y., 2011. Relational messages in product design. IN: Proceedings of the DESIRE'11 Conference on Creativity and Innovation in Design, 19-21 October 2011, Eindhoven, Netherlands, pp. 329-332
Abstract: This paper introduces the concept of relational messages to examine the social and psychological aspects of product design. The concept mainly draws on communication theories and insights arising from empirical research regarding users’ emotional responses to service tangibles. It offers an alternative set of lens for product designers to examine their creative practice, and serves as a useful framework for researchers to analyze the psychological impact of design work. Examples of relational messages in service tangibles, products for shared use and gift products are discussed. The paper rounds up by highlighting implications for design and future research possibilities.
Description: This conference paper was presented at DESIRE'11 Conference on Creativity and Innovation in Design, 19-21 October 2011, held at Eindhoven University of Technology, Netherlands.
Version: Published
DOI: 10.1145/2079216.2079262
URI: https://dspace.lboro.ac.uk/2134/9384
Publisher Link: http://dl.acm.org/citation.cfm?id=2079262&CFID=66424930&CFTOKEN=53570669
ISBN: 9781450307543
Appears in Collections:Closed Access (Arts)

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