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Title: Factors affecting the successful realisation of benefits from systems development projects: findings from three case studies
Authors: Doherty, Neil
Ashurst, Colin
Peppard, Joe
Keywords: IT development projects
Benefits realization
Organizational change
ISD success factors
Value
Issue Date: 2012
Publisher: © Palgrave Macmillan
Citation: DOHERTY, N., ASHURST, C. and PEPPARD, J., 2012. Factors affecting the successful realisation of benefits from systems development projects: findings from three case studies. Journal of Information Technology, 27 (1), pp.1-16.
Abstract: The return that organisations derive from investments in information systems and technology continues to disappoint. While there is a very significant body of literature on the factors that should facilitate a successful outcome from systems development, there is growing concern that these prescriptions are not having their desired effect. In this paper, we argue that the success of a systems development project should be measured in terms of its ability to deliver meaningful benefits, rather than the timely delivery of a technical artefact, and therefore organisations should adopt an explicit and proactive benefits realisation approach when investing in IT. Consequently, we sought to explore those actionable factors that might facilitate the effective realisation of benefits from systems development initiatives. Three organisations were identified that claimed to adopt a proactive approach to benefits realisation, and detailed studies of their systems development practices were conducted. Our analysis found that whilst one organisation had been successful in its adoption of a benefits realisation perspective, the other two had not, and this allowed us to identify those factors that helped to explain this difference in outcomes. In short, this paper makes an important contribution by identifying how a sub-set of traditional systems success factors might be enhanced, to give them a more explicit benefits realisation orientation. Moreover, it presents a coherent set of principles that can be used for deriving other factors and practices.
Description: This article was published in the Journal of Information Technology [© Palgrave Macmillan] and the definitive version is available at: http://dx/doi.org/10.1057/jit.2011.8
Version: Accepted for publication
DOI: 10.1057/jit.2011.8
URI: https://dspace.lboro.ac.uk/2134/9404
Publisher Link: http://dx.doi.org/10.1057/jit.2011.8
ISSN: 0268-3962
Appears in Collections:Published Articles (Business School)

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