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Systems modelling approaches to the design of safe healthcare delivery: ease of use and usefulness perceived by healthcare worker
journal contribution
posted on 2012-03-26, 13:57 authored by Gyuchan Thomas JunGyuchan Thomas Jun, James R. Ward, P. John ClarksonThe UK health service, which had been diagnosed to be seriously out of step with good design practice, has been
recommended to obtain knowledge of design and risk management practice from other safety-critical industries.
While these other industries have benefited from a broad range of systems modelling approaches, healthcare remains
a long way behind. In order to investigate the healthcare-specific applicability of systems modelling approaches, this
study identified ten distinct methods through meta-model analysis. We then evaluated healthcare workers’ perception
on ‘ease of use’ and ‘usefulness.’
The characterisation of the systems modelling methods showed that each method had particular capabilities to
describe specific aspects of a complex system. However, the healthcare workers found that some of the methods,
although potentially very useful, would be difficult to understand, particularly without prior experience. This study
provides valuable insights into a better use of the systems modelling methods in healthcare.
History
School
- Design
Citation
JUN, G.T., WARD, J.R. and CLARKSON, P.J., 2010. Systems modelling approaches to the design of safe healthcare delivery: ease of use and usefulness perceived by healthcare worker. Ergonomics, 53 (7), pp. p829 - 846Publisher
© Taylor & FrancisVersion
- AM (Accepted Manuscript)
Publication date
2010Notes
This is an electronic version of an article published in JUN, G.T., WARD, J.R. and CLARKSON, P.J., 2010. Systems modelling approaches to the design of safe healthcare delivery: ease of use and usefulness perceived by healthcare worker. Ergonomics, 53 (7), pp. p829 - 846. Ergonomics is available online at: http://www.tandfonline.com/doi/abs/10.1080/00140139.2010.489653ISSN
0014-0139;1366-5847Publisher version
Language
- en