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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/9689

Title: The benefits quantification method: a practical approach to engaging stakeholders in the judgement of benefits realisation
Authors: Thomson, Derek S.
Kaka, Ammar P.F.
Pronk, Laura
Alalouch, Chaham
Keywords: Benefits realisation
Design evaluation
Stakeholder engagement
Utility theory
Issue Date: 2011
Publisher: The Health and Care Infrastructure Research and Innovation Centre (HaCIRIC) © The authors
Citation: THOMSON, D.S. ... et al., 2011. The benefits quantification method: a practical approach to engaging stakeholders in the judgement of benefits realisation. IN: Proceedings of the 4th Annual Conference of the Health and Care Infrastructure Research and Innovation Centre, HaCIRC 2011. Global Health Infrastructure - Challenges for the Next Decade, 26th-28th September 2011, Manchester, pp. 224 - 243.
Abstract: The Benefits Quantification Method (BQM) is a practical approach to engaging stakeholders in the definition and judgement of benefits sought from investments in healthcare infrastructure; most notably buildings. As many of these benefits are intangible and cannot be directly measured, the extent of their realisation must be judged by the stakeholders to whom they will accrue. This requires a participatory approach to defining investment project intent and monitoring performance in realising same. The BQM addresses this problem by operationalising utility theory to quantify the benefit realisation performance of an investment project. These quantifications, which represent stakeholders’ perceptions of the worth of benefits realisation are intended to inform a Benefits Realisation Management Process (BRMP) such as HaCIRIC’s BeReal. This paper summarises the theoretical underpinnings of the BQM and presents a hypothetical example of its use derived from insights gained during its development. The role of a BQM Facilitator in engaging stakeholders in the translation of programme-level, strategic benefits into the project-level, tactical benefits they seek is explained. The practicalities of translating abstract definitions of benefits into practical explanations of what stakeholders expect benefits realisation to “look like” when achieved are addressed. The need for rigour in eliciting the judgements of benefit worth that underpin the BQM’s ability to translate stakeholder observations of benefitgenerating investment qualities into meaningful quantifications of benefit worth is identified.
Description: This is a conference paper. The definitive version is freely available at: http://www.haciric.org/
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/9689
Publisher Link: http://www.haciric.org/static/doc/events/HaCIRIC_11_conference_proceedings.pdf
Appears in Collections:Conference Papers and Presentations (Architecture, Building and Civil Engineering)

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