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Title: Paying for water services: effects of household characteristics
Authors: Kayaga, Sam
Calvert, John
Sansom, Kevin
Keywords: Urban water services
Cost recovery
Household characteristics
Issue Date: 2003
Publisher: © Elsevier
Citation: KAYAGA, S., CALVERT, J. and SANSOM, K., 2003. Paying for water services: effects of household characteristics. Utilities Policy, 11 (3), pp. 123 - 132
Abstract: Maximising cost recovery is currently a top priority for managers of urban water utilities in low-income countries. This research was carried out in 11 major towns of Uganda to establish which household characteristics influence payment for water services. A questionnaire was used to collect data on customer satisfaction, customer loyalty and several socio-economic variables. Using regression techniques, it was established that the following attributes of the household head moderated the satisfaction and loyalty relationship: gender, occupation and level of education. Other significant factors were household income and property tenure status. These results could be used to make water utilities customer-focused.
Description: This article was published in the journal, Utilities Policy [© Elsevier]. The definitive version is available at: http://dx.doi.org/10.1016/S0957-1787(03)00034-1
Version: Accepted for publication
DOI: 10.1016/S0957-1787(03)00034-1
URI: https://dspace.lboro.ac.uk/2134/9707
Publisher Link: http://dx.doi.org/10.1016/S0957-1787(03)00034-1
ISSN: 0957-1787
Appears in Collections:Published Articles (WEDC)

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