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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/9799

Title: Personalised online sales using web usage data mining
Authors: Zhang, Xuejun
Edwards, John M.
Harding, Jennifer A.
Keywords: Data mining
Neural network
Internet sales
Issue Date: 2007
Publisher: © Elsevier
Citation: ZHANG, X., EDWARDS, J.M. and HARDING, J.A., 2007. Personalised online sales using web usage data mining. Computers in Industry, 58 (8-9), pp. 772 - 782
Abstract: Practically every major company with a retail operation has its own web site and online sales facilities. This paper describes a toolset that exploits web usage data mining techniques to identify customer Internet browsing patterns. These patterns are then used to underpin a personalised product recommendation system for online sales. Within the architecture, a Kohonen neural network or self-organizing map (SOM) has been trained for use both offline, to discover user group profiles, and in real-time to examine active user click stream data, make a match to a specific user group, and recommend a unique set of product browsing options appropriate to an individual user. Our work demonstrates that this approach can overcome the scalability problem that is common among these types of system. Our results also show that a personalised recommender system powered by the SOM predictive model is able to produce consistent recommendations.
Description: This article was published in the journal, Computers in Industry [© Elsevier]. The definitive version is available at: http://dx.doi.org/10.1016/j.compind.2007.02.004
Version: Accepted for publication
DOI: 10.1016/j.compind.2007.02.004
URI: https://dspace.lboro.ac.uk/2134/9799
Publisher Link: http://dx.doi.org/10.1016/j.compind.2007.02.004
ISSN: 0166-3615
Appears in Collections:Published Articles (Mechanical, Electrical and Manufacturing Engineering)

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