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Title: Soft systems methodology for performance measurement in the Uganda water sector
Authors: Kayaga, Sam
Keywords: Action learning
Developing countries
Performance measurement
Soft systems methodology
Water and sanitation sector
Issue Date: 2008
Publisher: © IWA Publishing
Citation: KAYAGA, S., 2008. Soft systems methodology for performance measurement in the Uganda water sector. Water Policy, 10 (3), pp. 273 - 284
Abstract: Water and sanitation services in developing countries are delivered in an extremely complex institutional environment, characterised by “soft” problems, that is problems with significant political and social components whose “what” and “how” cannot be defined early in the intervention process. A problem situation common in developing countries depicting “soft” characteristics is how to improve the effectiveness and efficacy of existing performance measurement systems to track the progress towards achievement of water/sanitation-related Millennium Development Goals (MDGs). Such problem situations are better handled using soft systems methodology (SSM), a methodology recommended by Professor Checkland and his research colleagues at Lancaster University, UK. In 2003, SSM was applied in an intervention that aimed to improve performance measurement systems in the Uganda water/sanitation sector. Through strong participation of the key stakeholders, a team of researchers with their local counterparts in Uganda developed and field tested a performance measurement framework. According to an evaluation by the international donor community, policy makers and managers in the sector, the past three annual water/sanitation sector performance reports compiled using the performance measurement framework have depicted a progressive qualitative improvement.
Description: This article was published in the journal, Water Policy [© IWA Publishing]. The definitive version is available at: http://dx.doi.org/10.2166/wp.2008.153
Version: Accepted for publication
DOI: 10.2166/wp.2008.153
URI: https://dspace.lboro.ac.uk/2134/9954
Publisher Link: http://www.iwaponline.com/wp/01003/wp010030273.htm
ISSN: 1366-7017
Appears in Collections:Published Articles (WEDC)
Published Articles (Architecture, Building and Civil Engineering)

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