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Capturing and managing email knowledge.
In many successful organisations today, significant resources are
invested in training and development efforts exploring group
dynamics and effective team building. The challenge from a
knowledge management perspective is to explore how technology
could facilitate knowledge sharing (both tacit and explicit) in a
group context. The paper highlights the benefits of developing such
Knowledge Management tools to make better use of the
information contained within email messages, and shows how
organisations could become more effective by adopting such an
application.
History
School
- Science
Department
- Information Science
Pages
272687 bytesCitation
JACKSON, T. and BURGESS, A., 2003. Capturing and managing email knowledge. IN: Abbot, J., Martin, L., Palmer, R., Stone, M. and Wright, L.T. (eds), Business Innovation in the Knowledge Economy - Abstracts from the IBM & Stratford-Upon-Avon Conference. De Montfort University, Leicester, UK, Business Innovation in the Knowledge Economy, Warwick & Stratford-Upon-Avon, UK, June 2003, pp. 28-29.Publication date
2003-06ISBN
1857213563Language
- en